Our FREE UK delivery applies to all orders over £250, if your order is under this value we charge a flat rate of £10, regardless of size or UK location. In some cases or areas delivery may be on a 2-3 days service, we will contact you if this is the case to confirm you are still happy for us to process your order.
An 'In-Stock' Item or Order will be shipped from either our stock holding or from our suppliers stock, in most cases we will use DPD, as they offer one of the best services available and are able to keep you up to date with an expected deliver time, usually a 1Hr window. To receive these updates you will need to provide us with your email and mobile number. We also recommend you download their app for regular delivery notifications.
We do not take any payment from you until we have confirmed your order as available and ready to be packed & shipped.
Orders placed before 12pm, Monday to Friday, will be shipped the same day, on a 24Hr service.
Orders placed after 12pm will be processed by 12pm following working day, but we will make every effort to get it moving sooner.
Shipping services are based on working, business days (Mon – Fri, Excluding Bank Holidays), Orders placed on a Friday will not arrive until Monday unless we arrange a paid-for, weekend service for you.
All deliveries will be to your registered card address and will be a signed for service. If the item cannot be signed for we instruct our couriers not to leave the order. This protects both you and us from orders that go missing.
Where an order cannot be shipped on a 24Hr service, due to size or weight, or because of stock supply, we will contact you to discuss the process and agree a solution.
We confirm when your order has shipped by e-mail, and then with a separate e-mail to confirm tracking details by 10am the following day. If you have not received these details by 10:00am, please check your e-mail "junk" folder before you contact us to confirm details.
Download the DPD Delivery Tracking App
for iOS and Android.