Delivery Info

Our FREE UK delivery applies to all orders over £50, if your order is under this value we charge a flat rate of £10, regardless of size or UK location. In some cases or areas delivery may be on a 2-3 days service, we will contact you if this is the case to confirm you are still happy for us to process your order. 

An 'In-Stock' Item or Order will be shipped from either our stock holding or from our suppliers stock, in most cases we will use UPS or EVRI, as they offer the best value services locally. To receive these updates you will need to provide us with your email and mobile number. We also recommend you download their app for regular delivery notifications.

We do not take any payment from you until we have confirmed your order as available and ready to be packed & shipped. The system will however pre-authorise your payment. If it is a custom order for NextLevel Acoustics, we will await order confirmation from the factory that everything is ok and then collect payment. 

Orders placed before 12pm, Monday to Friday, will usually be shipped within 48hrs, on a 24Hr service.

Orders placed after 12pm will usually be processed by 12pm following working day, but we will make every effort to get it moving sooner.

Custom Orders from NextLevel Acoustics typically take 4-5 weeks to be manufacturer and shipped to the UK. Once we receive it, we will check it over completely and then arrange for delivery to you. 

Shipping services are based on working, business days (Mon – Fri, Excluding Bank Holidays), Orders placed on a Friday will not arrive until Monday unless we arrange a paid-for, weekend service for you.

All deliveries will be to your registered card address and will be a signed for service. If the item cannot be signed for we instruct our couriers not to leave the order. This protects both you and us from orders that go missing.

Where an order cannot be shipped on a 24Hr service, due to size or weight, or because of stock supply, we will contact you to discuss the process and agree a solution.

Yours, 

AmericanAudioCo Packing Elves